Owen Baptiste
Senior UX Researcher
Mixed-methods researcher embedded with product teams. I kill more roadmap ideas than I validate — that's the job.
"Onboarding drop-off wasn't a UI problem — it was a trust problem. Reframing the study around trust signals redirected an entire quarter of roadmap." — 2023 onboarding study
Experience
Senior UX Researcher2020 — Present
Trellis Software · Seattle, WA
- Ran the 2023 onboarding study that reframed drop-off as a trust problem, not a UI problem — redirected a full quarter of roadmap.
- Built the team's longitudinal panel of 200 active users for ongoing diary studies.
UX Researcher2017 — 2020
Panorama Health · Seattle, WA
- Ran 90+ moderated interviews informing the redesign of the patient intake flow.
Education
M.S. Human-Computer Interaction2015 — 2017
University of Washington
B.A. Psychology2011 — 2015
Whitman College